Missing item or wrong item
After receiving the cargoes, if you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing, then take some photos of them and send us the photos by email. Please contact us within 5 working days after receiving the package . We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).
Get damaged items, DOA(dead on arrival)
After receiving the cargoes, if you find the item is damaged(cracked) in appearance, immediately contact the carrier and us. If the item does not work (DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 5 working days after receiving the package. Once the case is clarified, we will resend you the good items. Sometimes for DOA item, you may be requested to return it.
Item is defective under warranty
There is warranty for most of our items, if your item is defective during warranty, you can return it for repair or exchange. If the item was damaged by incorrect use, it is out of warranty. Please make sure the warranty label still exist with the item, or we will refuse it, so please keep the warranty label carefully.